Privacy Policy

Last updated: October 2025

1. Introduction

This Privacy Policy explains how Brown Amour Melbourne (“we”, “our”, “us”) collects, uses, stores, and protects personal information obtained through our website and online store.
We are committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or purchasing our products, you consent to the collection and use of your information as described in this Policy.

2. Information We Collect

We may collect personal information that you provide directly or that is automatically collected when you use our website. This may include:

  • Personal details: name, email address, phone number, billing and shipping addresses.

  • Payment information: payment card details and transaction history (processed securely via Shopify or other authorised payment gateways; we do not store your full payment details).

  • Order information: items purchased, order dates, and shipping details.

  • Technical information: IP address, browser type, device information, and cookies for analytics and site functionality.

  • Marketing preferences: your consent to receive newsletters, promotions, or updates.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to your enquiries.

  • To manage payments and refunds securely.

  • To improve our website, services, and customer experience.

  • To send marketing communications (only if you have consented).

  • To comply with legal obligations under Australian or international law.

We will only collect and use personal data that is reasonably necessary for our business operations.

4. Disclosure of Information

We may share limited information with trusted third parties who help us operate our business, such as:

  • Shopify (e-commerce platform and payment processor).

  • Shipping partners (including Australia Post and other courier services).

  • IT service providers and analytics tools (for website performance).

  • Legal or regulatory authorities, if required by law.

All third parties are bound by confidentiality and data protection obligations consistent with this Policy.

We do not sell, rent, or trade your personal information to other companies for marketing purposes.

5. Cross-Border Data Transfers

As our business is based in the Netherlands and operates internationally, some of your personal data may be transferred and stored outside Australia.
We ensure that any data transferred internationally is handled in accordance with applicable privacy laws and receives an adequate level of protection.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and user experience. Cookies may collect anonymous information about your browsing behaviour.

You can control or disable cookies through your browser settings, but doing so may affect certain features of the website.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.
This includes SSL encryption, secure payment processing, and restricted access to personal data.

However, no data transmission over the internet can be guaranteed to be completely secure, and you use our website at your own risk.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, or resolve disputes.
When personal information is no longer required, it will be securely deleted or anonymised.

9. Access and Correction of Information

You have the right to request access to, or correction of, the personal information we hold about you.
Requests can be made in writing to info@brownamourmelbourne.com, and we will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

10. Marketing Communications

If you have subscribed to our newsletter or promotions, you may opt out at any time by following the “unsubscribe” link in our emails or contacting us directly.
We will immediately update your preferences upon request.

11. Your Rights Under Australian Law

Under the Australian Privacy Principles, you have the right to:

  • Access and correct your personal information.

  • Withdraw consent to marketing at any time.

  • Complain if you believe we have breached your privacy rights.

If you wish to make a complaint, please contact us at info@brownamourmelbourne.com.
We will investigate and respond within a reasonable timeframe.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.
Any updates will be posted on this page with the new “last updated” date.

We encourage you to review this Policy regularly to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Brown Amour Melbourne
Email: info@brownamourmelbourne.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 10:00 AM – 5:00 PM (AEST)