Terms and Conditions

Last updated: October 2025

1. Introduction

Welcome to Brown Amour Melbourne (“we”, “our”, “us”). These Terms and Conditions govern your use of our website and the purchase of any products from our store. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

Brown Amour Melbourne is a business registered in the Netherlands and operates internationally through trusted fulfilment partners. Our products are inspired by Melbourne’s design aesthetic and shipped to customers worldwide, including Australia.

2. Use of the Website

You must be at least 18 years of age or have parental consent to make a purchase on this website. You agree not to:

  • misuse this website or attempt unauthorised access;

  • reproduce, distribute, or exploit any content without permission;

  • use the website for unlawful, misleading, or fraudulent purposes.

All text, images, graphics, and designs on this site are the intellectual property of Brown Amour Melbourne or its licensors and may not be used without prior written consent.

3. Product Information and Availability

We make every effort to display products accurately, including colours, fabrics, and sizes. However, variations may occur due to screen settings or manufacturing differences.
All items are subject to availability. We reserve the right to discontinue or change products without notice.

4. Pricing and Payments

All prices are listed in Australian Dollars (AUD) and may include or exclude Goods and Services Tax (GST), depending on the applicable law.
We accept secure payment methods including Credit Card (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and Afterpay.
Prices may be updated at any time, but customers will always be charged the price shown at the time of purchase.

We reserve the right to refuse or cancel any order if payment is unauthorised, incomplete, or suspected to be fraudulent.

5. Shipping and Delivery

All orders are shipped via Australia Post or equivalent carriers. We offer free standard shipping on all orders.
Orders placed before 11:00 PM AEST are generally dispatched the same business day.

Estimated delivery times are provided as a guide only and may vary based on location, carrier delays, or customs processing. Brown Amour Melbourne is not liable for delays outside our control once a parcel has been handed to the shipping provider.

Customers will receive tracking information once their order has been dispatched.

6. Returns, Exchanges and Refunds

We want you to be completely satisfied with your purchase.
You may return eligible items within 30 days of delivery for a refund or exchange, provided the product is unworn, unwashed, and in its original packaging with tags attached.

Return shipping instructions will be provided upon request by contacting info@brownamourmelbourne.com.
Unless the product is faulty or not as described, return postage costs may be the customer’s responsibility.

This policy operates in addition to your rights under the Australian Consumer Law (ACL), which entitles you to a repair, replacement, or refund for products that are faulty, unsafe, or significantly different from their description.

7. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of receipt with supporting photos. We will assess the issue and offer a replacement, repair, or refund as required by the Australian Consumer Law.

8. Limitation of Liability

To the fullest extent permitted by law, Brown Amour Melbourne is not liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products, including but not limited to loss of profit, data, or business opportunities.

Nothing in these Terms limits your statutory rights under the Australian Consumer Law.

9. Privacy

Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy, available on our website.
By using our site, you consent to the collection and use of your data as described in that policy.

10. Third-Party Links

Our website may contain links to third-party websites for convenience or reference.
Brown Amour Melbourne is not responsible for the content, policies, or practices of any external sites. Accessing such websites is at your own risk.

11. Indemnity

You agree to indemnify and hold harmless Brown Amour Melbourne, its affiliates, employees, and contractors from any claims, losses, damages, or expenses (including legal fees) arising out of your misuse of the website or breach of these Terms.

12. Force Majeure

We are not responsible for delays or failure to perform our obligations if caused by events beyond our reasonable control, including natural disasters, strikes, war, technical failures, or disruptions in shipping or logistics networks.

13. Amendments to Terms

We may update or amend these Terms from time to time without prior notice.
The revised version will take effect immediately upon publication on our website. It is your responsibility to review this page periodically.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia.
By using our website, you submit to the exclusive jurisdiction of the courts in Victoria and the Commonwealth of Australia.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact our customer service team:

Email: info@brownamourmelbourne.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 10:00 AM – 5:00 PM (AEST)

Important Legal Notice

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy conferred by the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.