Shipping Policy

Last updated: October 2025

1. Overview

At Brown Amour Melbourne, we aim to provide our customers with a seamless and reliable shipping experience.
This Shipping Policy outlines how we handle order processing, delivery times, shipping methods, and responsibilities.

We proudly offer free standard shipping via Australia Post on all orders throughout Australia.

2. Order Processing

Orders placed before 11:00 PM AEST are typically processed and dispatched the same business day.
Orders placed after that time, or during weekends and public holidays, will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing tracking details.

Please ensure all delivery information is correct when placing your order.
We are not responsible for delays or failed deliveries caused by incomplete or incorrect shipping details.

3. Shipping Methods and Delivery Times

We ship all Australian orders via Australia Post or equivalent carriers.
Standard delivery times are estimated as follows:

  • Metro areas: 2–5 business days

  • Regional areas: 5–10 business days

  • Remote areas: up to 14 business days

These are estimated timeframes and may vary due to postal delays, weather conditions, or seasonal demand.

4. International Shipping

At this time, we primarily serve Australian customers.
However, international shipping may be available to select countries through our global logistics partners.
Additional fees, taxes, or customs charges may apply depending on the destination country.

Customers are responsible for any applicable import duties or taxes imposed by local authorities.

5. Tracking Information

Once your order has been shipped, a tracking number will be provided via email.
You can use this tracking number to monitor the status of your delivery through the carrier’s website.

If you do not receive tracking details within 48 hours of your order, please contact us at info@brownamourmelbourne.com.

6. Delivery Issues

If your package is delayed, missing, or marked as delivered but not received, please contact the carrier first using your tracking information.
If the issue remains unresolved, reach out to us and we will assist in filing an investigation with Australia Post.

Brown Amour Melbourne is not liable for delays caused by:

  • postal service disruptions,

  • weather conditions,

  • customs inspections,

  • or incorrect shipping information provided by the customer.

7. Damaged or Missing Items

We take care to ensure all orders are securely packed before dispatch.
If your parcel arrives damaged, please contact us within 7 days of receipt with photos of the packaging and item.
We will work with you to arrange a replacement, repair, or refund as required under the Australian Consumer Law.

8. Pre-Orders and Out-of-Stock Items

For pre-order items, the estimated dispatch date will be indicated on the product page.
If your order includes both in-stock and pre-order items, all items will be shipped together once available unless otherwise arranged.

9. Undeliverable Orders

If an order is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange redelivery.
Additional shipping fees may apply.
If no response is received within 14 days, the order will be treated as cancelled and refunded (minus any applicable return shipping costs).

10. Liability

Ownership and risk of loss for products transfer to the customer once the order has been delivered to the carrier.
We are not responsible for any delays or loss of items once the parcel is in transit, except where required by law.

11. Customer Responsibilities

Customers are responsible for:

  • providing accurate delivery details,

  • tracking their shipment using the provided tracking number,

  • collecting their parcel promptly from postal facilities.

Failure to do so may result in the order being returned to sender or incurring additional storage or reshipping costs.

12. Your Rights Under Australian Law

This Shipping Policy does not exclude or limit your rights under the Australian Consumer Law.
You are entitled to a repair, replacement, or refund if your item arrives damaged, faulty, or not as described.

For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website: www.accc.gov.au.

13. Contact Us

For questions, shipping updates, or delivery-related concerns, please contact our customer service team:

Brown Amour Melbourne
Email: info@brownamourmelbourne.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 10:00 AM – 5:00 PM (AEST)